Xenarchs Privacy Policy

Information We Collect

Depending on how you interact with us, we may collect information such as: your name, email address, phone number, company or organisation name, information you provide through contact or enquiry forms, project requirements and other information you choose to share with us, information submitted when applying for a position, information you provide when communicating with us, website usage information, and information collected through cookies, analytics, and similar technologies where applicable.

We only seek to collect information that is reasonably necessary for the purposes described in this policy.

How We Collect Information

We may collect personal information directly from you when you contact us, submit a form, enquire about our services, apply for a position at Xenarchs, or communicate with us by email or other channels.

We also collect information automatically when you use our website through cookies, analytics, and similar technologies.

Where reasonably possible, we collect personal information directly from you.

How We Use Your Information

We may use your information to respond to enquiries and requests, communicate with you about our services, understand your project requirements, provide and improve our services, manage client and business relationships, process and assess job applications, contact candidates about current or future opportunities, maintain and improve our website, understand website usage and performance, protect our website, systems, and users, and meet legal, regulatory, and administrative obligations.

We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.

Sharing Your Information

We may share personal information where reasonably necessary to operate our business and provide our services. This may include sharing information with service providers that support our website and business operations, hosting, cloud storage, analytics, communication, or other technology providers, professional advisers where necessary, government authorities or other parties where required or authorised by law, and third parties where you have given us permission to do so.

We do not sell your personal information.

Cookies and Analytics

Our website may use cookies and similar technologies to support essential website functionality, understand how visitors use our website, and improve our digital experience.

Where applicable, third-party services such as analytics, advertising, or embedded content providers may also use cookies or similar technologies.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where we use non-essential tracking technologies that require consent, we will provide appropriate controls where required.

How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Depending on the nature of the information, safeguards may include access controls, secure systems, authentication measures, and appropriate technical and organisational practices.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business records, resolve disputes, meet legal obligations, or protect our legitimate interests.

When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.

Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or outdated.

We may need to verify your identity before processing an access or correction request.

To make a request, contact us using the details below.

Overseas Disclosure

Some of the technology and service providers we use may operate or store information outside your country.

Where personal information is disclosed to overseas recipients, we take reasonable steps to consider the privacy and security implications of those arrangements and comply with applicable privacy obligations.

The countries involved may vary depending on the services and technology providers we use.

Careers and Job Applications

If you apply for a position with Xenarchs, we may collect information such as your CV, portfolio, employment history, qualifications, contact details, and other information you choose to provide.

We use this information to assess your application, communicate with you regarding recruitment, and consider you for suitable current or future opportunities where appropriate.

If you are not selected, we may retain your application information for a reasonable period where necessary for recruitment administration or to consider you for future opportunities, subject to applicable requirements.

Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing them with personal information.

Privacy Complaints

If you believe we have handled your personal information inappropriately or have breached applicable privacy requirements, you can contact us and explain your concern.

We will review your complaint and take reasonable steps to investigate and respond to it.

If you are not satisfied with our response, you may have the right to make a complaint to the relevant privacy regulator in your jurisdiction.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal and privacy requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us using the details below. We will endeavour to respond within a reasonable timeframe.